Traveling by Local Train? Pass Rules Changed — Now Available on Mobile

Mumbai:
An important update has emerged for millions of passengers who travel daily by Mumbai’s lifeline—the local trains. At the beginning of the new year, the railway administration has introduced major changes in its digital services. With the objective of bringing all railway-related digital services onto a single platform, Indian Railways has launched a new official mobile application called “Rail One.”

As a result, the facility to purchase monthly passes via the UTS mobile app has now been permanently discontinued. The long-used and popular UTS app will no longer be available for booking passes or tickets.

According to information provided by the Railway Ministry, monthly, quarterly, and half-yearly local train passes in Mumbai will now be available only through the Rail One app. Earlier, passengers had to use multiple apps for different railway services. To simplify this process and promote the concept of “One Nation, One App,” Rail One has been developed.

The Rail One app offers multiple services on a single platform, including ticket booking, live train status, platform numbers, and other railway-related facilities.

Due to this change, passengers will no longer be able to use the UTS app. However, passes already issued through UTS will remain valid until their expiry date. For new passes or renewal of existing passes, passengers must download and register on the Rail One app. The app is available on both Android and iOS platforms.

To promote digital transactions, the Rail One app supports UPI, net banking, debit/credit cards, and also includes an R-Wallet feature. To avoid issues such as payment failures and stuck transactions during ticket booking, a high-speed payment gateway has been integrated into the app.

This new system is expected to significantly reduce long queues at ticket counters, especially during peak hours. Central and Western Railways have appealed to passengers to use the Rail One app as much as possible to reduce crowding at stations and avoid technical issues.